Returns & Exchanges

At Rails, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed items. Simply return your products in their original packaging to receive a full refund or an exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the portal process and affix it securely to your package.

• 3.
  Drop Off Package

  Take your return package to the nearest authorized shipping carrier location or schedule a pickup for your convenience.

• 4.
  Receive Your Refund

  Once our warehouse inspects and processes your return, your refund will be issued to the original payment method within 5-7 business days.